What YouFibre is and who it's for
This review is about one number and one clause. The number is GBP 25, which buys 900Mbps in both directions on a 24-month term with nothing to pay up front. The clause is the one in the support pages that says a fixed-term customer will not see a Consumer Price Index increase, so the GBP 25 in month 1 is the GBP 25 in month 24. Virgin Media, BT and Hyperoptic all add GBP 4 a month every April on the same kind of contract — over two years that clause is worth GBP 68 to GBP 108 against those three at like-for-like speeds.
YouFibre is the retail brand of Netomnia, a full-fibre network builder that had passed 3 million premises across more than 150 towns by August 2026 and reported 445,000 customers in February. Every connection is XGS-PON, the fibre standard that carries 10Gbps down and up on a single strand, which is why every plan uploads as fast as it downloads.
How this review was built
How this review was built
- No connection bought, installed or measured — this is a research-based review
- Every figure from YouFibre's plan pages, support articles and residential terms, Netomnia's public statements, Ofcom's published rules, and comparison-site listings
- All prices checked on 7 September 2026
- Public review data (Trustpilot) is labelled as such and dated, not treated as a measurement
- It cannot tell you the ping from Wakefield to a Frankfurt game server or how the Hub copes with a three-storey terrace
GBP 25 a month for 900Mbps, fixed for 24 months
YouFibre's support page puts it plainly: on a fixed-term contract the company will not apply a CPI increase, so the amount you pay does not change unless you buy an add-on or move up a tier. Rolling monthly customers get no such protection and pay a list price that, in the company's own words, "may change at any time".
Renewal is where fixed-price deals usually turn. YouFibre states that customers get 40 days' notice before the end of term and can pick from the same deals as new customers — a written commitment few providers make. If you do nothing, you move to the rolling list price, so the diary entry for month 22 is not optional.
900Mbps up as well as down
Every YouFibre plan is symmetrical. You 1000 advertises 900Mbps up; Virgin Media's M500 advertises 52Mbps up, its Gig1 104Mbps — a 17-fold gap at the GBP25-30 price point, and it's the spec the marketing under-sells because most people never think about upload until they need it. A 50GB photo library backing up to the cloud takes about 7 minutes at 900Mbps and about 2 hours at 52Mbps.
The caveat is Wi-Fi — a phone on the far side of a house will not see 900Mbps in either direction, so the symmetry is felt most on a wired desktop or NAS plugged into the Hub's 2.5GbE port.
3 million premises passed, and where they are
YouFibre serves 3 million plus premises across England, Scotland, Wales and Northern Ireland, roughly 10% of the 30.5 million UK homes Ofcom counts, built street by street rather than city by city — which is why two neighbouring postcodes can get different answers. Netomnia's build is expected to reach 3.4 million premises by the time its acquisition completes, so an address that fails the checker this month has a real chance of passing next year.
Wi-Fi 7 in the box, 2.5GbE on the back
You 200 and You 1000 ship with the YouFibre Hub, a dual-band Wi-Fi 7 router with a 2.5GbE LAN port. You 2000 and You 8000 come with the Hub Pro, tri-band Wi-Fi 7 with a 10GbE port. Both remain YouFibre's property, and the residential terms require equipment back within 14 days of the contract ending, with the full replacement value charged if it is not returned.
The CGNAT catch, and the GBP5 fix
YouFibre connections are on Carrier-Grade NAT by default, meaning your home shares a public IP address with other customers and cannot accept inbound connections on its own. For streaming and browsing it's invisible. For a Plex server, a Raspberry Pi VPN, a security camera with its own port, or a console reporting a strict NAT type, it's a wall.
The Virgin Media O2 takeover and the price promise
On 18 February 2026 Netomnia agreed a GBP2 billion sale to nexfibre (the joint venture of InfraVia, Liberty Global and Telefonica), with Virgin Media O2 buying the YouFibre and Brsk retail brands for a further GBP150 million. Completion is expected in Q3 2026, and CityFibre has said it is preparing a CMA complaint. A 24-month fixed price signed in September 2026 is a contract with YouFibre Limited, and the no-rise clause is in that contract — a new owner can change the offer for new customers and the rolling list price, but cannot rewrite an in-term fixed price without triggering the right to leave that Ofcom's rules attach to any unfavourable contract change.
What the competition does better
Hyperoptic beats YouFibre on 24-month total cost at gigabit — GBP496 against GBP600 — even after its GBP4 April rises, and offers a rolling monthly 1Gb at GBP29. Community Fibre beats it on top speed in London with a 2,200Mbps plan at GBP25. Zen matches YouFibre's no-rise promise but charges GBP39 for 910Mbps, GBP336 more over the term. BT and Sky win on availability and bundling but neither uploads at 900Mbps.
Public review data
YouFibre's Trustpilot profile showed 4.6 out of 5 from more than 82,000 reviews when the brand quoted it on 30 March 2026, and 4.6 from 83,200 when Switchity checked on 6 April 2026 — a large sample for a provider of about half a million customers. Ofcom's Q1 2026 complaints report puts the industry average at 6 broadband complaints per 100,000 customers, the lowest since records began; YouFibre is not large enough to be listed.