Brand file
C
Coppel: store facts, delivery and returns
Mexican department store that sells on its own store credit
1articles
MXmarket
Researchedstatus
Store facts
- What it sells
- Furniture, appliances, electronics, phones, clothing and shoes, plus outside marketplace sellers
- Company
- Coppel, S.A. de C.V., Culiacán, Sinaloa
- Payment
- Crédito Coppel, Visa/Mastercard/Amex credit and debit cards, cash at authorised outlets, PayPal
- Delivery
- Free over $599 MXN; from $69 MXN below that or in hard-to-reach postcodes; delivery date shown before checkout
- Returns
- 30 calendar days from delivery for changes and returns; marketplace items go through the seller
- Free warranty
- Garantía Coppel: up to 2 years on furniture, 90 days on clothing (page also says “up to 1 year”)
- Card refunds
- 2 to 7 business days, up to 30 depending on the bank
- Support
- 55 9500 0001 (phone and WhatsApp), atencion@coppel.com, chat
- Trustpilot
- 2.2 out of 5 from 57 reviews; 79% one-star
Checked 12 Oct 2026From the store's terms and public data
Coverage
Head-to-head comparisons1 article
Questions about Coppel
Does Coppel charge for delivery?
Coppel’s terms make delivery free on orders over $599 MXN. Below that, or in postcodes with logistics limits, shipping starts at $69 MXN and is added to the total. Some Coppel promotional pages still mention $499, so check the total at checkout.
How long do I have to return something to Coppel?
30 calendar days from delivery for a change or return, with the item complete, including accessories, manuals and original packaging. Items bought from outside marketplace sellers cannot be returned to a Coppel store; they go through the seller’s process.
What warranty does Coppel give?
Coppel offers a free Garantía Coppel on products it sells. Its warranty page lists up to 2 years on furniture and 90 days on clothing, though the headline on the same page says up to 1 year. Paid extended warranties of up to 2 extra years are sold on electronics and appliances.
Can I pay at Coppel without a card?
Yes. Coppel’s terms accept cash at authorised outlets and PayPal online, as well as Crédito Coppel and Visa, Mastercard or American Express cards.
Is Coppel reliable for online orders?
It is a large, long-established chain, but public data is mixed. Trustpilot shows 2.2 out of 5 from only 57 reviews, and news reports of Profeco data placed Coppel among the companies with the most consumer complaints in 2025. Keep your order and support ticket numbers.
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